The knowledge page allows you to provide an agent with pieces of knowledge it can reference to respond to requests it receives. You can provide knowledge from various sources, including PDFs, websites, etc.

To test the effect of the knowledge base on the agent, you can have chats with it.

Instruction vs Knowledge

Instruction is a piece of information an agent keeps in memory and uses in responding to every request it receives. Think of instruction like a quick guide or cheat sheet; it is expected to be concise.

Knowledge, on the other hand, is used as a reference material. Not every piece of knowledge is used by an agent in responding to requests. Instead, the agent picks only the relevant pieces of knowledge per request.

Instruction can be used to tell the agent to always respond in Spanish, for instance. Knowledge, on the other hand, can be used to store a manual or an encyclopedia, portions of which can be referenced depending on the request the agent is handling.